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Title
Text copied to clipboard!Customer Support Manager in an Airline Company
Description
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We are looking for a Customer Support Manager in an airline company who will be responsible for delivering excellent passenger service and resolving customer issues. Your role involves creating a positive experience for clients, assisting with bookings, flight changes, refunds, and other service requests. You will collaborate closely with other departments to promptly address problems and ensure customer satisfaction. Strong communication skills, the ability to work under pressure, and a commitment to continuous service improvement are essential. If you are customer-oriented and eager to grow in the aviation industry, we would be delighted to have you on our team.
Responsibilities
Text copied to clipboard!- Handling customer inquiries and complaints via phone, email, and chat.
- Advising customers on booking, changes, and ticket refunds.
- Coordinating with other departments to resolve customer issues.
- Ensuring timely and quality passenger service.
- Maintaining records and analyzing customer feedback.
- Participating in the development and implementation of service standards.
- Training new support staff.
- Monitoring customer satisfaction and suggesting improvements.
- Working with booking systems and CRM software.
- Maintaining a positive image of the airline company.
Requirements
Text copied to clipboard!- At least 2 years of experience in customer support.
- Knowledge of the aviation industry is a plus.
- Excellent communication and organizational skills.
- Ability to work both independently and in a team.
- Stress resistance and attention to detail.
- English proficiency at least at Intermediate level.
- Confident PC and specialized software skills.
- Willingness to work in shifts.
- Higher education is a plus.
- Responsibility and initiative.
Potential interview questions
Text copied to clipboard!- How do you handle conflict situations with customers?
- Describe your experience in the aviation sector.
- What methods do you use to increase customer satisfaction?
- How do you organize your work under multitasking conditions?
- Tell us about a time you successfully resolved a difficult customer issue.
- Which booking and CRM systems have you used?
- How do you train new employees?
- How do you respond to negative feedback?
- What skills do you consider key for this position?
- Why do you want to work for our airline company?
